Customer Satisfaction Questionnaire Development and Analysis

Customer Satisfaction Questionnaire’s (CSQ’s) offer a superb qualitative insight into how the end user customer perceives the experience which they have received from your supplier when they have made an insurance claim; i.e. an all-important influencer in the customer’s decision to remain loyal at policy renewal.

Shorten Management Consulting Limited will work with you to design a CSQ to be:

  • Customer Friendly: It should not be onerous to complete; yet it should give the customer a platform to express their views.
  • Service Delivery Aligned: It should clearly cross-relate to the Service Level Agreement.

Shorten Management Consulting Limited will train your Supply Chain Commodity Managers in the effective utilisation and analysis of CSQ’s.

 

Find out how we can assist you with Customer Satisfaction Questionnaire Development and Analysis by getting in touch with us here>

 


Copyright © Shorten Management Consulting Ltd


Reg No. 6565621


VAT No. 941 132457