Established in 2008, Shorten Management Consulting Limited is an independent professional consultancy providing services to both supplier and client organisations to maximise sustainable Supply Chain B2B relationships, reduce indemnity spend, drive optimum service delivery and add value to the bottom line of both supplier and client alike.
- The Company
- How we can aid insurance suppliers
- How we can aid insurance companies
- Procurement & Strategic Sourcing
- Supply Chain Management
- Design Of Management Information Reports
- Management Information Analysis & Problem Solving
- Customer Satisfaction Questionnaire Development & Analysis
- Supplier Mobilisation
- Change Management
- Structuring B2B Relationships
- Tools & Techniques
- Business As Usual Supplier Management
- Service Delivery/ Performance Management
- Escalation & Complaint Management
- Performance Recovery Management
- Continuous Improvement
- Supplier Termination & Exit Plans
- Managing The Unexpected
- Business Transformation Project Management
- Jargon Buster
- Contact Us
Performance Recovery Management
Effective Supply Chain managers don’t just chastise suppliers for under performance and unacceptably high complaints ratio’s; they work with suppliers to restore an acceptable level of performance.
Many suppliers report that Supply Chain Managers all too often take the “master / slave” approach and accept little personal accountability for the under performance of the supplier that they are employed to manage.
If you are facing challenges with supplier under performance and the necessary recovery of performance, Shorten Management Consulting Limited can be engaged to address:
- Problem Evaluation
- Problem Proving
- Resolution Planning
- Remedial Action Plans
- Remedial Stage Targets
- Recovery Management Information
In so doing we will also lead any necessary internal stakeholder engagement and work with both stakeholders and suppliers to rebuild a future state productive relationship.
Find out how we can assist you with Performance Recovery Management by getting in touch with us here>
