Service Delivery / Performance Management

To be effective in Supply Chain Management / Service Delivery Management and to apply the necessary due dligence to the management of the Contract / Service Agreement, the Supply Chain Manager must conduct a number of programmed and structured events.

Shorten Management Consulting Limited will support you in the design and implementation of:

  • Contract Performance Reviews
  • Auditing for Service Delivery and Financial Compliance

In so doing, Shorten Management Consulting Limited will train your Supply Chain Commodity Managers to be effective in key areas which arise from these events, for example

  • Management Information analysis and appraisal;
  • Supplier under performance briefing;
  • Target setting;
  • Remedial Action Plans.


Find out how we can assist you with Service Delivery / Performance Management by getting in touch with us here>


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