Surge Management

As weather events continue to occur, and in all likelihood with increased frequency, Insurers, Loss Adjusters, and Supply Chains will face the challenges of managing claims surges – both in the areas of general peril property claims and subsidence claims.

Surges themselves take a range of guises due to the following variables:

  • Anticipated Surge
  • Unanticipated Surge
  • Unplanned for Surge
  • Single Location
  • Multiple Dispersed Locations
  • UK-Wide/ Widespread
  • Short term Surge
  • Merdium Term Surge
  • Long Term Surge

Recent history tells us that the industry often struggles to cope with the demand upon its resources. The processes and levels of structured connectivity between Insurers, Loss Adjusters, and Supply Chains have also been instrumental in surge responses which have not met customer expectation.

Shorten Management Consulting Limited will work with Insurers and their Loss Adjusters and Supply Chains to project manage a co-ordinated response, including:

  • Working with Claims Operations to understand the size and scale of the surge event;
  • Working with Loss Adjusters to manage speed of response and initial evaluation;
  • Working with fulfillment suppliers to sequentially co-ordinate their roles;
  • Building ringfenced surge Management Information to track progress against targets;
  • Management Information analysis to identify levels of success and failure;
  • Design and implementation of remedial action plans.


Find out how we can assist you with Surge Management by getting in touch with us here>


Copyright © Shorten Management Consulting Ltd

Reg No. 6565621

VAT No. 941 132457